Payless Auto Shipping Services Terms & Conditions
- The term Customer/I/my is referred to as the person signing the contract with Payless Auto Shipping Services LLC. Whereas the term we/our/us is referred to as Payless Auto Shipping Services.
- Payless Auto Shipping Services LLC is a third party arranging a carrier company for the transport of the vehicle
standing firm as a broker and is not responsible / liable for any loss/damage during the transit.
- The customer agrees that once the carrier company has been assigned to pick up and deliver the
customer’s vehicle, Payless Auto Shipping Services has completed/ fulfilled/ rendered their service in full
for the transport brokerage service.
- The usual turnaround time for pickup is 1-7 days and Payless Auto Shipping Services LLC is not
responsible for any storage fees resulting from delays.
- We allow you to ship up to 90 pounds of items in the car at no extra charge (this does not apply to motorcycles, bicycles, and other vehicles without luggage compartment). If the weight is more that 90 pounds, there is an extra charge from the driver, which will not be included in the transportation quote.
- Personal belongings in the car are not covered by the carrier's insurance and are transported at the owner's own risk.
- Please note all pickup/ delivery/ transit times given are estimated. There are too many factors in ground transportation (weather, traffic, road work, mechanical breakdowns) that can accelerate or delay the arrival of a truck which is why we use estimated/approximate time windows.
- Please remove any toll transponders/passes from your vehicle before transport. We are not responsible for any charges your transponder/pass may receive while our truck drives through tolls if you forget your device inside.
- Please note if you are transporting household goods, furniture, boxes, vehicle parts, etc., the quote does not include assistance with loading and unloading. Our quote is for transportation service.
- Rates are valid for 10 days from the posted date. You will need to reach out to us for any rate over this period to check if the rate is still valid. If your vehicle is available 10 days later, please mention it so we can offer you the correct quote.
- Insurance/Damages/Claims: Accidents are extremely rare but unfortunately, they are a part of life. It is how we deal with accidents.
- In the case of any damages during transport it is of utmost importance you note those damages in the Bill of Lading (BOL) on delivery. The Bill of Lading (BOL) is a legal document the driver makes you sign on delivery to confirm receipt of your shipment. You must note the damages in writing on the Bill of Lading before signing rain or shine. Once you sign the BOL you are accepting the vehicle as is. If damages are not noted on the BOL our hands will be tied since you will be forfeiting your rights to file an insurance claim for damages; the insurance company will reject our claim immediately and will make no exceptions. Take pictures and inform us immediately in writing or by phone if during business hours.
- The first available Pickup date by the assigned Carrier depends on availability of truck space,
drivers and weather / traffic conditions. Additional charges for Inoperable as applicable.
- The Advance amount and COD are mere estimates and are subject to change as per Carrier requirements.
- The Assigned Carrier Company is responsible for any delay in pickup / delivery as this is a
transport industry. We are not responsible in any way for weather, traffic, or
mechanical trailer breakdowns.
- The Assigned Carrier Company is liable for any compensation for any damage caused that may
occur before/during transport until delivered. Hence all claims must be made to the carrier and
their insurance company.
- If the vehicle does not appear as described before assigning a carrier (in terms of
dimensions/Inoperable) by the Customer, the customer is liable to pay the additional charges as
applicable.
- The Customer agrees and authorizes Payless Auto Shipping Services LLC. To charge the card on
file for the advance amount.
- Customer agrees to pay 4% transaction fee applicable for the card on file used for
Deposit/booking/Loading fee, Authentication or Amount charged in full.
- The Customer authorizes Payless Auto Shipping Services LLC to charge a dry run fee of $75 to
the card on file after the carrier is assigned and vehicle is unavailable at the pickup
location.
- The Advance/ Booking/ Loading fee excludes Dry run fee, Storage fee, Fuel Charges (Drive
away), equipment charges (Winch, jumper cable forklift etc.) or any other charges applicable by
carrier company for the transportation.
- The Customer is liable for any such charges as mentioned in the contract and agrees to pay
the same as per Carrier requirements.
- The Customer Cannot initiate a Charge back on the card for the Advance
amount/Difference amount as Payless Auto Shipping Services LLC has fulfilled/ completed their Terms of
service by assigning a Carrier company. If any of the Terms and Conditions are not
fulfilled/Adhered by Customer will constitute a Breach of this Contract.
Cancellation & Refund Policy
- Orders can be cancelled without penalty after 7 days of the agreed pickup date, if the transport is
not provided through Payless Auto Shipping Services LLC.
- the customer can send cancelation request for refund of advance amount via Email only sent
to contact@payless-auto-shipping.com
- If the customer wishes to cancel services within 7 days, a cancelation fee of $100 is
applicable from the advance amount charged by Payless Auto Shipping Services LLC.
- By Booking the Order, You agree to follow the terms and conditions of Payless Auto Shipping Services LLC.
- REFUND PROCESS: Refund request can be made via email
only at contact@payless-auto-shipping.com. A Return Merchandise
Authorization (RMA) number will be generated upon verifying all claims and disputes in a period not
exceeding 30 Business days from the original date of signing contract.
- REFUNDS: After receiving a refund request and verifying the claims to us we will
process your return. Refunds may take 1- billing cycle or 30 business days to appear on your credit
card statement, depending on your credit card company. We will notify you by text/email or call when
your refund has been processed. The Customer agrees that in no event will they do a
Chargeback on the card on file as the processing would takes approximately 30
Business days. In case the Customer initiates a chargeback He/She/They is/are Liable to
Pay Penalty of $200.
- WALLET: In case of cancelled order, instead of Refund the customer can opt for
Wallet option. The Advance/Booking amount will be maintained in wallet, which can be used to process
order next time.
- EXCEPTIONS: The company reserves the rights to make exceptions depending on valid
reasons considering the Terms and Conditions Signed by Customer in the Contract. If any exceptions
made as such will be eligible to get refund after deducting administration charges $50 and
any Dry- Run fee of $75 once customer cancels the services. If the Customer cancels
within 7 days, the refund is not applicable, instead a cancellation fee of
$100 would be chargeable to Customer. The Customer
agrees to pay the charges and / or authorizes Payless Auto Shipping Services LLC to charge the card on file for
the Administration and Dry run Fee if not charged earlier as Advance/Booking amount or Loading Fee.