REFUND POLICY
Last updated: Jan 01, 2024
REFUND PROCESS:
Refund requests can be made via email only at contact@payless-auto-shipping.com. A Return Merchandise Authorization (RMA) number will be generated upon verifying all claims and disputes within a period not exceeding 30 business days from the original date of signing the contract.
REFUNDS:
After receiving a refund request and verifying the claims to us, we will process your return. Refunds may take 1- billing cycle or 30 business days to appear on your credit card statement, depending on your credit card company. We will notify you by text/email or call when your refund has been processed. The Customer agrees that in no event will they do a Chargeback on the card on file, as the processing would take approximately 30 Business days. In case the Customer initiates a chargeback, He/She/They are/are Liable to Pay a Penalty of $200.
EXCEPTIONS:
The company reserves the right to make exceptions depending on valid reasons, considering the terms and conditions signed by the customer in the Contract. Any exceptions made as such will be eligible to get a refund after deducting administration charges of $50 and any dry-run fee of $75 once the customer cancels the services. If the customer cancels within 7 days, the refund is not applicable; instead, a cancellation fee of $100 will be charged to the customer. The customer agrees to pay the charges and/or authorizes Payless Auto Shipping Service LLC to charge the card on file for the Administration and dry run fee if not charged earlier as a booking or loading fee.